New way to report utility company streetworks

The majority of roadworks in Gloucestershire are carried out by utility companies supplying essential services such as broadband, gas, water and electricity. Gloucestershire County Council works with utility companies to monitor and coordinate their work, but sometimes for urgent or essential jobs disruption can’t be avoided. The utility companies must meet certain standards when carrying out works, for instance, all signs and barriers must be removed from the site once the job is complete. Our streetworks teams inspect the sites and issue fines for non-compliance.    
 
In cases where utility companies are breaching regulations, a new reporting tool is available. You can help us reduce traffic disruption and look after your streets by reporting problems with roadworks.  A new feature has been added to Fix My Street enabling you to report utility companies for: 

Abandoned materials - Signs, barriers and cones left on site after the work is complete. 
 
Information board identifying emergency contact company/number not displayed - All works must display a permit board, telling people who is working there and who to call if any issue arises whilst the work is taking place. A permit number must be displayed. 

Poor repairs (reinstatment) – e.g. Missing painted lines. Once works are completed the repair carries a two-year warranty.  If you see trenches sinking or lines missing in the area of the work, please let us know.  

Unpermitted roadworks - All works require a permit. Permitted works are visible on the One Network map and permit details must be displayed on site.  

Once reported we will investigate and if we find there is a problem we can issue fines. During the last financial year we fined utility companies more than £800,000 for failing to comply with permit conditions, defective works and works that over run the agreed period. We have also placed three companies on improvement plans. 

The streetworks team are here to help you. For any other queries about streetworks please contact streetworks@gloucestershire.gov.uk.