Skip to content

Theme 2 – How we support people

We’re improving how we monitor and support care delivered by other organisations on our behalf (we call this a delegated function) to make sure it consistently meets our standards. This work strengthens our approach to contract management and quality assurance and supports our wider strategic commissioning priorities. By setting clear expectations and working closely with providers, we’re helping to raise the standard of care across the board. 

What this means for people: 

  • People can expect more consistent, high-quality care—regardless of who provides it.
  • Services are better monitored, with clear standards and regular checks to ensure they meet people’s needs.
  • There’s greater confidence that care is safe, effective, and focused on helping people live well.
  • Stronger partnerships with providers mean quicker improvements when things aren’t working as they should. 

We’re improving how we monitor and support care delivered by other organisations on our behalf (we call this a delegated function) to make sure it consistently meets our standards. This work strengthens our approach to contract management and quality assurance and supports our wider strategic commissioning priorities. By setting clear expectations and working closely with providers, we’re helping to raise the standard of care across the board. 

What this means for people: 

  • People can expect more consistent, high-quality care—regardless of who provides it.
  • Services are better monitored, with clear standards and regular checks to ensure they meet people’s needs.
  • There’s greater confidence that care is safe, effective, and focused on helping people live well.
  • Stronger partnerships with providers mean quicker improvements when things aren’t working as they should. 

We’re working closely with care providers to improve the quality and consistency of services. Our goal is to see more services rated “Good” or “Outstanding” by the Care Quality Commission (CQC). To support this, we’re introducing an External Workforce Strategy, a standard Quality Assurance Framework for all providers, and a Contract Management Framework that aligns with new Procurement Legislation. 

Want to learn more about how we’re supporting Providers? See our support for providers 

Interested in how we’re shaping care for the future? See our Market Position Statement

What this means for people: 

  • People will have access to more reliable, high-quality care services.
  • There will be more support available for people to stay in their own homes or close to their communities.
  • Services will be better monitored and more consistent, no matter who provides them.
  • Clearer standards and stronger partnerships with providers will lead to better outcomes and experiences. 

We’re working closely with care providers to improve the quality and consistency of services. Our goal is to see more services rated “Good” or “Outstanding” by the Care Quality Commission (CQC). To support this, we’re introducing an External Workforce Strategy, a standard Quality Assurance Framework for all providers, and a Contract Management Framework that aligns with new Procurement Legislation. 

Want to learn more about how we’re supporting Providers? See our support for providers 

Interested in how we’re shaping care for the future? See our Market Position Statement

What this means for people: 

  • People will have access to more reliable, high-quality care services.
  • There will be more support available for people to stay in their own homes or close to their communities.
  • Services will be better monitored and more consistent, no matter who provides them.
  • Clearer standards and stronger partnerships with providers will lead to better outcomes and experiences. 

We’re making it easier for people to find the information they need and get involved in shaping adult social care. This is supported by our Collaborative Partnership Board Co-production Charter, which sets out how we work alongside people with lived experience to design and improve services. 

 We’re also working closely with our Equalities, Diversity and Inclusion (EDI) Group and Partnership Boards to make sure everyone’s voice is heard. These groups act as “Critical Friends”— offering honest, constructive feedback, challenging assumptions, and helping us ensure our work is inclusive and reflective of the diverse communities we serve. 

 What this means for people: 

  • People can more easily access clear, useful information about care and support.
  • Everyone has the opportunity to be involved in shaping services, especially those with lived experience.
  • Feedback is valued and used to improve how services are designed and delivered.
  • Services are becoming more inclusive, accessible, and responsive to the needs of all communities. 

We’re making it easier for people to find the information they need and get involved in shaping adult social care. This is supported by our Collaborative Partnership Board Co-production Charter, which sets out how we work alongside people with lived experience to design and improve services. 

 We’re also working closely with our Equalities, Diversity and Inclusion (EDI) Group and Partnership Boards to make sure everyone’s voice is heard. These groups act as “Critical Friends”— offering honest, constructive feedback, challenging assumptions, and helping us ensure our work is inclusive and reflective of the diverse communities we serve. 

 What this means for people: 

  • People can more easily access clear, useful information about care and support.
  • Everyone has the opportunity to be involved in shaping services, especially those with lived experience.
  • Feedback is valued and used to improve how services are designed and delivered.
  • Services are becoming more inclusive, accessible, and responsive to the needs of all communities.