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Appendix 2 - Legal context
In this section
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1Introduction
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2Providing information and supporting involvement
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3Who can make a complaint
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4How to make a complaint
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5What the Council does when it receives a complaint
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6What to do if concerned about the progress or final outcome of a complaint
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7When the council will not / may not act on a complaint
This policy is based on the following legislation:
- The Local Authority Social Services and National Health Complaints (England) Regulations 2009 as amended.
Other legislation relevant to this policy includes but is not limited to:
- GDPR as enacted in The Data Protection Act 2018
- The Equality Act 2010
- The Human Rights Act 1998
- The Mental Capacity Act 2005 (MCA)
- The Mental Capacity (Amendment) Act 2019
Regulations which apply to health and social care services in England regulated by the Care Quality Commission (CQC). Please see section 8.
- The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in particular Regulations 16 (receiving and acting on complaints) and 20 (duty of candour)
Last reviewed: