Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Policy details
In this section
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1Introduction
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2Legal Context
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3Scope
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4Who can make a complaint
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5Help to make a complaint
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6What are complaints?
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7Providing information
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8How to make a complaint
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9What the council does when it receives a complaint
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10What to do if concerned about the progress or final outcome of a complaint
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11When the council will not/may not act on a complaint
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12The Care Quality Commission (CQC) and complaints about regulated providers
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13Complaints records and the annual report
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14Implementing, monitoring and reviewing policy
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15Appendix 1 – Definitions
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16Appendix 2
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17Appendix 3 – Additional examples of exclusions
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18Appendix 4 – Care Act Advocacy for Adult Social Care processes including complaints (taken from GCC’s Independent Advocacy Policy)
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19Appendix 5 - Reasonable adjustments examples and accessible information standard
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20Appendix 6 - Lessons learned log
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21Policy details
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Document reference: |
GCC-ASC-POL-018 |
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Version: |
5 |
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Originator/author: |
ASC Policy Review Officer |
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Executive lead: |
Adult Social Care: Director of Quality, Performance and Strategy |
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Policy approved by: |
2021: Executive Director: Adult Social Care and Public Health |
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2026: Quality Assurance Board |
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Policy approval date: |
13 October 2021 |
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Policy published: |
October 2021 |
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Policy reviewed |
April 2026 |
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Next review due by: |
April 2029 |
Last reviewed: