Reasonable Adjustments can be defined as changes that must be made to help disabled people access services fairly. This could include providing information in easy-read format or offering extra support during meetings.
Examples:
· Providing information in alternative formats such as:
o Easy Read
o Large Print
o Audio
o Translated versions
o Different coloured paper
· Adjusting meeting arrangements such as:
o Holding meetings in accessible locations
o Offering remote attendance
o Scheduling at times that suits the person’s needs
· Training staff;
o Making sure complaint handlers understand how to communicate with people who have learning disabilities, autism, or mental health needs
Accessible information standard
The Accessible Information Standard aims to ensure that people, and their carers or parents, with a disability, impairment or any degree of sensory loss, who use health or adult social care services:
· have access to information that they can understand
· receive any communication support they might need
It applies to all providers of health and adult social care services, including our commissioned providers, such as care homes and domiciliary care providers.
To meet your communication needs we will:
· Ask you if you have any information or communication needs, and find out how to meet these needs
· Record details of your needs and how to meet them on your personal records
· Highlight (flag) your care records, so whoever looks at them will know about your needs and how these should be met
· With your agreement, we will share information about your communication needs with other health and adult social care providers, to ensure they know what your needs are and how to meet them
· Do what we can to meet your communication needs
· Review your communication needs with you
