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Policy Details
In this section
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1Introduction
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2Providing information and supporting involvement
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3Who can make a complaint
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4How to make a complaint
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5What the Council does when it receives a complaint
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6What to do if concerned about the progress or final outcome of a complaint
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7When the council will not / may not act on a complaint
| Document reference: | GCC-ASC-POL-018 |
| Version: | 3 |
| Originator/author: | Policy Reviewing Officer |
| Executive lead: | Complaints Manager |
| Policy approved by: | Executive Director: Adult Social Care and Public Health |
| Policy approval date: | 13 October 2021 |
| Policy published: | October 2021 |
| Next review due by: | 30 September 2024 |
Last reviewed: