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Providing information and supporting involvement

In this section

  1. 1
    Introduction
  2. 2
    Providing information and supporting involvement
  3. 3
    Who can make a complaint
  4. 4
    How to make a complaint
  5. 5
    What the Council does when it receives a complaint
  6. 6
    What to do if concerned about the progress or final outcome of a complaint
  7. 7
    When the council will not / may not act on a complaint
  1. 8
    The Care Quality Commission (CQC) and complaints about regulated providers
  2. 9
    Complaints records and the annual report
  3. 10
    Implementing, monitoring and reviewing policy
  4. 11
    Appendix 1 - Definitions
  5. 12
    Appendix 2 - Legal context
  6. 13
    Policy Details

The council will publish information about how to make a complaint on its website.

We will tell people using Adult Social Care services about their right to make a complaint and will provide information about how to do so on request. 

We will actively support people to be involved in the complaints process.  We will make reasonable adjustments in line with our duties under the Equality Act 2010 and the Care Act 2014 to overcome barriers to involvement.  Please see also our:

We will assume that people are able to make their own decisions about their complaint. Where this is not the case, we will follow the Mental Capacity Act (MCA) Policy | Gloucestershire County Council

We will treat anyone who wishes to make a complaint with courtesy and respect.  

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