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The Care Quality Commission (CQC) and complaints about regulated providers
In this section
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1Introduction
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2Providing information and supporting involvement
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3Who can make a complaint
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4How to make a complaint
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5What the Council does when it receives a complaint
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6What to do if concerned about the progress or final outcome of a complaint
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7When the council will not / may not act on a complaint
The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. CQC monitors the quality of and encourages feedback about regulated providers, for example about services such as care homes and home care agencies. CQC does not get involved in complaints but considers feedback from service users when assessing the quality of service provision.
Gloucestershire Shared Lives, Wheatridge Court, Great Western Court and Learning Disability Respite units are regulated services run by the council. Anyone making a complaint about these services may also provide feedback to CQC.
Last reviewed: