Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
How to pay
In this section
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1Introduction
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2Legal Context
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3Policy Scope
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4Personal Budgets
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5When will charges apply
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6How to pay
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7Exceptions from charging
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8Providing information and advice
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9The Financial Assessment
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10How we complete financial assessments
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11Light Touch Financial Assessments
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12Refusal to complete the financial assessment
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13Where people lack mental capacity
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14Nursing care and funding support from the NHS
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15Safeguarding
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16Carers
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17Charging for care and support in settings other than a care home
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18Charging for care and support in a care home
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19Appeals and Waivers
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20Debt Recovery
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21Implementation and monitoring
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22Appendix 1 - Definitions
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23Appendix 2 - Capital, income and tariff income
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24Appendix 3 - The Minimum Income Guarantee and PEA figures (2025/2026)
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25Appendix 4 -Disability Related Expenditure (DRE)
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26Appendix 5 - Review and Appeal Process for Adult Social Care Financial Services
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27Policy Details
6.1 The preferred method of payment is through direct debit.
6.2 When the council arranges care and support for someone, there are alternative ways to pay, such as the automated payment line. Please call the number on the contribution letter, or the invoice helpline number for more information.
6.3 When an adult has a direct payment, they should pay money directly into their dedicated account.
Last reviewed: