12.1 Where the person has refused a financial assessment or the council has been unable to carry out a full financial assessment because of the person’s refusal to cooperate or unreasonable delay , we will assume the person has financial resources in excess of the upper limit and will charge them the full cost of their care. ‘Unreasonable delay’ will be decided on an individual basis, but generally, the council expects a person or their representative to complete the financial assessment within 2 weeks of being contacted by the financial assessment and benefits team.
12.2 If a person or their representative is asked to provide further information, this should be received by the council within 2 weeks of the date requested.
12.3 If the financial assessment is deemed to be ‘unreasonably delayed’ the council will invoice the full cost of care from the date the care started and inform the person or their representative.
12.4 If the assessed charge is less than the full cost of care once the financial assessment is completed, the council will backdate the assessment and credit the person’s account by:
If full cost invoices have been paid:
- Crediting the account when someone continues to receive a chargeable care and support service, so paid money can be used towards further invoices
- Refund the person when they no longer receive a chargeable care and support service
If full cost invoices have not been paid:
- Create and send credit notes for issued invoices and send a statement of accounts to confirm what is due for payment
