COVID-19 Update

Many families may be finding the current circumstances difficult and worrying. Whilst having more time together as a family can be a pleasure, the additional pressures of home schooling, managing your child’s anxiety and not seeing friends and loved ones is a challenge for us all. 

The Family Information Service is here for you and has extending it’s free confidential advice line to provide advice, guidance and emotional support on any aspect of parenting and family life.

If you would like support and advice, you can talk to one of our Family Information Advisers/ Family Support Workers by:

Ringing our Free phone number 0800 542 02 02 (the service will aim to respond to calls in real time but when busy, you may be asked to leave a message)

Emailing -

Facebook message - just search for Family Information Service – Gloucestershire

The service is available weekdays from 9am to 8pm and on Saturdays from 10am to 6pm

UPDATE: Problems contacting us by email

We are currently not able to receive emails. Our IT provider has been subject to a cyber attack. From the checks they have carried out so far, they do not believe our systems have been affected, however as a precautionary measure we have blocked all external emails from reaching our servers, until they can assure us that this is the case.

Emails from us are not affected by the block that is in place, so you should still receive contact from us in this way, although it may take slightly longer than normal. 

We will let you know when these issues are resolved.

If you need us urgently, please call us.

Early Help and Targeted Support

Early Help is about getting timely and effective support to children, young people and their families who need it, and also focuses on how families can be supported to do things for themselves and build on their strengths.

The services we offer provide a range of advice guidance and support directly to families or other practitioners who are supporting them, alongside a range of targeted services where more help is needed.

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