UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

Gloucestershire Covid-19 Emergency Living Fund

The fund provides practical support to eligible adults and families for food, gas/electricity top ups and household items such as furniture including white goods/appliances and furniture.

You need to meet the criteria and provide proof of your eligibility to receive the support.

On this page:


Applying for yourself, relative or friend or support agency applying on behalf of a client?

You can apply via the online portal.  Through applying online, applicants will get a much quicker response rate.  The portal will work both on a mobile and a tablet. This ensures customers without access to a computer will be able to apply and benefit from the service.

The new portal contains guidance to support you through the completion of each step. You will also be able to check the status of your application online.

Whether you are an individual or an advisor you will need a valid email address to register to use this service. You can register by creating an online login. Once you have entered your details you will receive a link to verify your email address, this enables you to check and print the information you have submitted and to check back for status updates at any time.

If you are an individual making an application for yourself or a friend/relative please select the option ‘Create Individual Account’.

If an agency is supporting you e.g. P3, Citizens Advice Bureau, Cheltenham Community Projects, a housing provider etc. You can ask them to help you to make an application and/or gather your evidence for proof of eligibility.

If you work for a support agency and want to submit multiple applications on behalf of your clients please select the option ‘Create Agent Account’ this will store your agency details and means you do not need to re-enter these for each application you submit.

Apply for Gloucestershire Covid-19 Emergency Living Fund (any time)

For help, call 0330 123 5550 (during office hours).


Applying for yourself or on behalf of vulnerable children, young people, working age adults, older people and their families?

The purpose of the COVID-19 Emergency Assistance Fund for Food and Essential Supplies is to support vulnerable children, young people, working age adults, older people and their families during the challenging and unprecedented times of the Coronavirus outbreak. Individuals or Families can self refer or be referred by any professional working with them.

The Emergency Assistance Grant for Food and Essential Supplies panel will provide management oversight and access of and to financial assistance for vulnerable children, young people, working age adults, older people and families. The panel will provide a consistent and effective response to escalating need and ensure that effective interventions are available to meet the needs of applicants. The panel will assess need against the eligibility criteria and cross reference other funding streams that may be available to the vulnerable children, young people, working age adults, older people and families.

Role of the Panel

  • The overall aim of the COVID-19 Emergency Assistance Fund panel is to ensure that identified vulnerable children, young people, working age adults, older people and families have access to emergency funding in order to meet their basic needs of living in the most effective and efficient manner.
  • The panel will work with an agreed process map that ensures all applicants meet eligibility
  • The panel will pass onto Auriga paperwork to ensure payments are not delayed in reaching the individual or family
  • The panel will monitor spend and feed this back to senior management and finance on an agreed spreadsheet.
  • The panel will put control measures in place to ensure that spend is authorised appropriately and links to the need outlined on the application form
  • The panel will oversee the application to ensure the funding is being received for the correct funding stream and also add value from other funding streams known to the panel. If you’re a professional (such as a Social Worker, Family Support Worker, Health Visitor or Teacher) working with a vulnerable child, young person, and/or their family, you can apply for support on their behalf through the Children’s Fund.

Download the Emergency Assistance Grant Fund Application Form

Please note, you can edit the PDF online and email completed forms to childrensfund@gloucestershire.gov.uk with the subject line ‘COVID-19 Emergency Assistance Fund’.


Criteria and background information

Auriga Services Ltd administers the delivery of the Gloucestershire Welfare Support Scheme and Covid-19 Emergency Living Fund.

In April 2020 Gloucestershire County Council approved plans to extend the existing Welfare Support Scheme for a time limited period to provide support to people and families in hardship as a result of the Covid-19 pandemic.

This is a time-limited extension to the scheme and Gloucestershire County Council will review and adjust the scheme as required depending on how the situation evolves.

The eligibility criteria and support available are as follows:

Support available


  • Furniture; rugs / carpet; white goods
  • Essential household equipment
  • Gas / electricity
  • Rent in advance (only when all other options for rent in advance have been requested)
  • Removal expenses
  • Food deliveries, supermarket vouchers
  • Cash when necessary
  • The Children’s Fund can also provide clothes

Be resident in Gloucestershire,

Be 16 years old or over, and

Be in one of the following priority groups:

  • At risk of entering institutionalised care
  • At risk of significant harm or exploitation
  • Avoid an uncontrollable debt
  • Care leavers 16 to 18 years (up to 25 years old if in education)
  • Ex-offenders/leaving YOI
  • Resettlement from custody for young people
  • Leaving Accommodation Based Support services
  • Leaving residential care
  • Fleeing domestic abuse
  • Escaping hate crime/harassment
  • Person with terminal illness
  • Child in Need in the home
  • Child has child protection plan
  • History of homelessness
  • Runaways
  • Sleeping rough for long period
  • Living in poor accommodation including living in temporary accommodation
  • Families where parent is misusing alcohol/drugs or has mental health crisis
  • Pregnant women
  • Assessed by GCC as being eligible for support from Health and Social care
  • Telecare user
  • Person with chronic illness
  • History of Mental illness / self-harming
  • History of substance or alcohol misuse and actively seeking rehabilitation


Receive or awaiting means tested benefits or be on low income:

  • Pension Credit
  • Employment and Support Allowance
  • Job Seekers Allowance
  • Child tax credit
  • Working tax credit
  • Income Support
  • Universal Credit
  • Housing Benefit
  • Are due to leave care within the next six weeks and likely to get one of the above benefits
  • Furloughed due to COVID-19
  • Young people leaving education at 18
  • Children and young people who attend an independent Special School for education
  • All children under the age of 5
  • All care leavers
  • All care leavers with children
  • Children and young people with a disability
  • Children and young people that need a specialised diet


Support agencies have told us they are pleased with the scheme to date as it is straight forward to access and provides appropriate support to the right people quickly.

Rent deposit requests: Requests can be made by supporting agencies on behalf of people assisted to move into independent accommodation either: as part of a planned move on from Council commissioned Accommodation Based Support services or assisted to move into independent accommodation as part of a planned move via the Atlas Personalisation Service. Agencies should submit the completed referral form via email to office@gloucWRO.co.uk. We are currently developing an online portal for this process.

This contract does not fund Auriga Services to deliver the same level of administrative service as under the previous contract. In particular, they will not be able to do as much chasing of partial applications. The onus will be on agencies to support applicants to submit their application and all evidence to obtain an award.


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