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Gloucestershire Welfare Support Scheme

The Gloucestershire Welfare Support Scheme provides one-off practical support to eligible adults and families covering items such as furniture including carpets, rugs, mats, household goods, white goods and electricity/gas top-ups.

There is an emphasis on the use of

  • Non-cash awards / vouchers
  • Recycled items

You need to meet the criteria and provide proof of your eligibility to receive the support.

You can now apply to Gloucestershire Welfare Support Scheme via the new online portal.  Through applying online, applicants will get a much quicker response rate.  The portal will work both on a mobile and a tablet. This ensures customers without access to a computer will be able to apply and benefit from the service.

The new portal contains guidance to support you through the completion of each step. You will also be able to check the status of your application online. 

Whether you are an individual or an advisor you will need a valid email address to register to use this service. You can register by creating an online log in. Once you have entered your details you will receive a link to verify your email address, this enables you to check and print the information you have submitted and to check back for status updates at any time.

If you are an individual making an application for yourself or a friend/relative please select the option ‘Create Individual Account’.

If you work for a support agency and want to submit multiple applications on behalf of your clients please select the option ‘Create Agent Account’ this will store your agency details and means you do not need to re-enter these for each application you submit.

How to apply

Once you have checked other ways of getting support, if you still need to apply to the Gloucestershire Welfare Support Scheme please follow the link below to the new portal. You can only apply to the Welfare Support Scheme once a year and you need to provide proof of your eligibility.

Apply for Gloucestershire Welfare Support here (any time)

For help, call 0330 123 5550 (during office hours).

If an agency is supporting you e.g. P3, Citizens Advice Bureau, Cheltenham Community Projects, a housing provider etc. You can ask them to help you to make an application and/or gather your evidence for proof of eligibility.

Auriga Services Ltd administers the delivery of the Gloucestershire Welfare Support Scheme. Applications must go straight to Auriga Services to ensure a speedy response.

Background information

In July 2018, Cabinet approved the continuation of the Welfare Support Scheme for 2019-22. The management of the Welfare Support Scheme will continue to be provided by Auriga Services Ltd.

Support agencies have told us they are pleased with the scheme to date as it is straight forward to access and provides appropriate support to the right people quickly.

Some minor changes have been made to the scheme to commence in April 2019.

Rent deposit requests: Requests can be made by supporting agencies on behalf of people assisted to move into independent accommodation either: as part of a planned move on from Council commissioned Accommodation Based Support services or assisted to move into independent accommodation as part of a planned move via the Atlas Personalisation Service. Agencies should submit the completed referral form via email to office@gloucWRO.co.uk. We are currently developing an online portal for this process.

This contract does not fund Auriga Services to deliver the same level of administrative service as under the previous contract. In particular, they will not be able to do as much chasing of partial applications. The onus will be on agencies to support applicants to submit their application and all evidence to obtain an award.

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