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What to do after a flood

If you are unfortunate enough to be flooded, here are a few pointers for when you first get home.


If you are insured, contact your insurer. If possible take photos or videos of the damage. If you have lost your mobile phone or camera in the flood use a disposable camera or borrow a family members or friends.

Do not undertake any clearance or repair work until your insurer has given approval.

A loss adjuster will visit your house. Do not dispose of anything until your loss adjuster advises you to do so.

For further insurance information, visit our financial help section.

Back to main flood guide

Page updated: 29/11/2022 Page updated by: Flooding Team

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