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What We Do

What We Do

The Trading Standards Service protects Gloucestershire Consumers consumers and provides help and advice to Gloucestershire businesses.

Our areas of responsibility include product safety, rogue traders, food quality and weights and measures. We also work to protect the health and welfare of farm animals preventing the spread of diseases such as foot and mouth.

 

Our Service Standards

Requests for consumer advice should be made initially to the Citizens Advice Consumer Service. They will inform us of any complaint or enquiry which they feel requires further action by our Service.

We are not able to investigate all complaints reported to us. If we are able to investigate your complaint we will contact you for further information.

We will respond to requests for business advice within 5 working days. If your enquiry requires a detailed response this can take longer. If we are not able to resolve your enquiry within 10 working days we will contact you to advise of the date by which you can reasonably expect a response.

Please note that we are no longer able to give advice to personal callers without an appointment.

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