Contact details
Please note, requests for civil advice should not be sent to us either by post or email. We are not able to provide this service and it will delay you obtaining the advice you need.
All advice requests regarding disputes from consumers or businesses should be made through Citizens Advice who will share the details of your complaint with us.
📞 Telephone
- Consumer advice, reporting complaints & Business disputes - 0808 223 1133
- You may also wish to report to Action Fraud - 0300 123 240
- General enquiries - 01452 426060
- To verify an officers identity call - 01452 426161
💻 Online submission
Please note that this should not be used if you require consumer advice but can be used provide information to us.
tradingstandards@gloucestershire.gov.uk
📫 Post
Gloucestershire Trading Standards
Shire Hall
Westgate Street
Gloucester
GL1 2TG
Please note that we are not able to receive visitors without an appointment.
Our service standards
Requests for consumer advice should be made initially to the Citizens Advice Consumer Helpline. They will inform us of any complaint or enquiry which they feel requires further action by our Service.
We are not able to investigate all complaints reported to us. If we are able to investigate your complaint we will contact you for further information.
We will respond to requests for business advice within 5 working days. If your enquiry requires a detailed response this can take longer. If we are not able to resolve your enquiry within 10 working days we will contact you to advise of the date by which you can reasonably expect a response.
Please note that we are no longer able to give advice to personal callers without an appointment.
Compliments and complaints
If you would like to provide feedback regarding this Service please contact us using the details above. Alternatively information on Gloucestershire County Council's complaint procedures and the ability to provide formal feedback and complaints can be found on the complaints, compliments and feedback page.