All contact to this Service should be sent via email where possible.
Our Contact Details
Please note, requests for advice from consumers should not be sent to us either by post or email. All advice requests must go through the Citizens Advice.
Gloucestershire Trading Standards
The Tri-Service Emergency Centre
Please click here for our online contact form. Please note that this should not be used to request civil law advice but can be used provide information.
Businesses and Law Enforcement Partners - 01452 887667 (Please use email until further notice)
Consumers (advice and reporting complaints) - 0808 223 1133
Scams Advice & Reporting - 0808 250 5050
Our Service Standards
Requests for consumer advice should be made initially to the Citizens Advice Consumer Helpline. They will inform us of any complaint or enquiry which they feel requires further action by our Service.
We are not able to investigate all complaints reported to us. If we are able to investigate your complaint we will contact you for further information.
We will respond to requests for business advice within 5 working days. If your enquiry requires a detailed response this can take longer. If we are not able to resolve your enquiry within 10 working days we will contact you to advise of the date by which you can reasonably expect a response.
Please note that we are no longer able to give advice to personal callers without an appointment.
Compliments and Complaints
If you would like to provide feedback regarding this Service please contact us using the details above. Alternatively information on Gloucestershire County Council's complaint procedures and the ability to provide formal feedback and complaints can be found here.