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Improving customer experience

Our ambition is to make it as easy as possible for all customers to get in touch with us, with staff consistently doing all they can to resolve their request or question quickly, fairly and efficiently.

Delivering excellent customer experience

In recent years we have become very good at changing the way we deliver our services to make sure we can meet the increased demand for them.

Whilst we will continue to look for ways to provide the most effective services, we know there are things we can do better when it comes to responding to the needs of our customers. This can often be something quite simple – but which makes a big difference.

We will develop a Customer Improvement Strategy that will include a single set of customer standards for the Council and acceptable behaviours standards for both our staff and customers. We’ll develop these through talking to our customers, and analysing compliments, complaints, social media comments / messages, feedback direct to services
and results of the forthcoming resident’s survey.

Page updated: 16/02/2022 Page updated by: GCC

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