Transforming Adult Social Care

Our ambition is aspiring to be one of the best Adult Social Care departments by citizens, colleagues, partners and providers and by the Department of Health and Social Care and the Care Quality Commission in their assurance processes.

Continuing transformation

Adult Social Care within the county is transforming; reflecting the changing marketplace, local aspiration to support people to live independently and emerging local and national good practice and requirements of the Care Act 2014. Over the last four years the council’s Adult Single Programme has provided the structure for that transformation. This has particularly been through the development of a strengths-based ‘three tier conversation’ practice model but changes also reflect work that’s taken place with communities and with other system partners including Housing.

Through the programme we have substantially reduced our reliance on residential and nursing care, enabling a greater number of people to live independently and to do so with greater say over how they live and what’s important to them. In part this has been made possible by reshaping how we respond to people and ensuring we do so with minimal delay.

For all our successes, demographic changes, even without the additional impact of the pandemic, indicate there will continue to be rising demand for support from people with increasingly complex needs.  This requires us to continue to better manage and develop how we respond to demand.

This will involve a range of partnerships, many of which will be new and stronger relationships with communities. Whilst it will be challenging financially, it will result in investment in local communities and will provide opportunities to work with community and voluntary sector agencies in new ways and ensure we are sensitive to the strengths and needs of individual communities.

We will continue to reduce reliance on care home settings by creating innovative alternatives and encouraging the use of community-based services, whilst recognising that there will always be a need for specialists too. We will also further develop our offer to carers and for all people with care needs and not just those we support.  With our partners we will promote the importance of early intervention and prevention; developing it as a key part of all we do.

In line with this change we have a series of projects targeted at living within our means and adjusting to meeting demand differently. Most of these are designed around the implementation of national policy and good practice – building technology into the heart of everything we do, expanding on the model of reablement, avoiding crisis, commissioning differently and improving the customer journey.

The scale and pace of change is expected to continue at an unprecedented level. In response we will actively engage with service users and their carers to share our plans and ensure all voices are heard and concerns and questions are actively addressed.

Alongside are own ambitions we will also have to implement the Government’s own reforms to a tight timescale. At this time the full requirements are not known, but we are aware that it will require investment in new technology, increased staffing and the further development of our relationship with the Independent Sector within the county. 

We don’t yet know whether any changes in legislation will result in people making different choices about their care, but we will need to be responsive should this be the case. However we do know that it will change the balance of state versus self-funded care and in itself that will promote new ways of working.

Page updated: 16/12/2021 Page updated by: GCC

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