Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Contact us
The adult social care section of our website includes a wide range of information, advice and guidance. If you feel you need more help, or would prefer to talk to someone, our Adult Social Care Helpdesk is always happy to discuss your individual needs.
Below are links to information about some of our most popular enquiries:
What care and support are available?
How do I have an assessment of my needs?
Do I need to pay for my care?
How can I arrange occupational therapy?
Contact the Adult Social Care Helpdesk
For help and support, contact the Adult Social Care Helpdesk using our enquiry form. If you would prefer to call us, our phone lines are open Monday to Friday, 8am-5pm.
Call: 01452 426 868
Email: socialcare.enq@gloucestershire.gov.uk
Address: Shire Hall, Westgate Street, Gloucester, GL1 2TJ
If you would like to make a complaint or provide feedback about a service, find out how on this web page.
For our Customer Service Officers to be able to fully proceed with your enquiry, please be ready to share some information with us:
Consent
- Does the person you're contacting us about know and agree to you doing so? If not, why?
Personal information
At least three of the following:
- full name
- date of birth
- full address and postcode
- GP surgery
- NHS number
- contact telephone number
For our Customer Service Officers to be able to fully proceed with your enquiry, please be ready to share some information with us:
Consent
- Does the person you're contacting us about know and agree to you doing so? If not, why?
Personal information
At least three of the following:
- full name
- date of birth
- full address and postcode
- GP surgery
- NHS number
- contact telephone number
Out of hours emergencies
To request the police, fire or ambulance service in an emergency, you should dial 999.
If you have a serious social care emergency outside of normal office hours, including reporting suspected abuse, you can contact our Emergency Duty Team. We are available Monday to Thursday, 5pm-8am, and from Friday 5pm to Monday 8am (including bank holidays).
Call: 01452 614 194
Email: edt@gloucestershire.gov.uk
The Care Advice Line
You might also find it helpful to contact the Care Advice Line. We work with this independent organisation who can provide expert information and advice about all aspects of care, in particular paying for care and legal matters.
Call: 01452 222 200
Protect a vulnerable adult
If a vulnerable adult has been hurt or is at risk, and abuse or neglect is not the cause, contact the Adult Social Care Helpdesk. You can find out more about how to know if an adult is at risk on our website.
If you are being abused, or you think someone else is, call the police on 101 or in an emergency dial 999.
Professionals working with adults can make a referral to us for additional support.
There are different processes you should follow depending on the needs of the individual and what you require.
Safeguarding
If you are a professional and suspect someone is experiencing or at risk of abuse, please complete a safeguarding referral form via the Adult Social Care portal.
Individual with eligible support needs
If you think that the person you’re working with may be eligible for support from adult social care, you can submit a referral. This will help us decide what the next steps should be.
You will need to provide us with the following information:
- name
- address
- date of birth
- contact details
- GP details.
We'll also need details of:
- any relevant health conditions
- current living and support arrangements
- what they wish to achieve
- confirmation that you’ve sought their consent and if not, why not.
Individuals with difficulty managing day-to-day activities
A therapy referral can be made online. This is managed by the Integrated Community Teams who bring together community nurses, occupational therapists, physiotherapists, social workers and reablement workers to work as one team to serve a local area.
They can support people to live more independently at home if they are finding it hard to manage day-to-day activities due to a physical, mental or sensory impairment, illness or old age.
Individual in an unpaid caring role
If an individual looks after someone with support needs, you can refer them for a carer's assessment. This will look at what support they need in their role as a carer and how we can help.
Professionals working with adults can make a referral to us for additional support.
There are different processes you should follow depending on the needs of the individual and what you require.
Safeguarding
If you are a professional and suspect someone is experiencing or at risk of abuse, please complete a safeguarding referral form via the Adult Social Care portal.
Individual with eligible support needs
If you think that the person you’re working with may be eligible for support from adult social care, you can submit a referral. This will help us decide what the next steps should be.
You will need to provide us with the following information:
- name
- address
- date of birth
- contact details
- GP details.
We'll also need details of:
- any relevant health conditions
- current living and support arrangements
- what they wish to achieve
- confirmation that you’ve sought their consent and if not, why not.
Individuals with difficulty managing day-to-day activities
A therapy referral can be made online. This is managed by the Integrated Community Teams who bring together community nurses, occupational therapists, physiotherapists, social workers and reablement workers to work as one team to serve a local area.
They can support people to live more independently at home if they are finding it hard to manage day-to-day activities due to a physical, mental or sensory impairment, illness or old age.
Individual in an unpaid caring role
If an individual looks after someone with support needs, you can refer them for a carer's assessment. This will look at what support they need in their role as a carer and how we can help.