Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Concerns and complaints
In this section
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1Introduction
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2Promoting well
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3Safeguarding
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4Providing information and supporting involvement
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5Prevention and early intervention
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6Carer's assessment
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7Eligibility decision
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8After the eligibility decision
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9Personal budgets and best value
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10Planning and reviewing carer support arrangements
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11Direct payments
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12Transition to adult social care (child's carers/ young carer's assessments)
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13Social Care records
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14Emergency Planning
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15Concerns and complaints
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16Implementing, monitoring and reviewing policy
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17Appendix 1 - definition of terms
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18Appendix 2 - legal context
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19Policy Details
We are currently reviewing the Carers policy.
15.1 As a first step, the Council encourages anyone who is dissatisfied with Adult Social Care services or with an Adult Social Care decision to:
- discuss their concerns with the staff member they are dealing with or
- ask to speak to the staff member’s manager instead
The council will try to resolve concerns quickly or explain why this is not possible.
15.2 If the concern is not resolved, or if preferred, people may use the council’s Complaints about adult social care procedure to make a complaint. We will provide information about how to use the complaints procedure.
Policy published : June 2021
Last reviewed: