Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Dissatisfaction/complaints
In this section
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1Introduction
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2Purpose
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3Scope
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4Definitions
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5Legal context
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6Associated Council policies
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7Referral - conditions of acceptance
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8Application for authority where no other person is willing or able to act
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9Authority to act
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10Supporting involvement
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11Management of financial and property affairs
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12Property
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13Responsibilities for a deceased person’s estate
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14When Client Affairs team responsibilities end
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15Fees charged by the Client Affairs team
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16Monitoring
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17Reports to the Office of the Public Guardian
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18Dissatisfaction/complaints
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19Implementation
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20Review
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21Appendix 1: Terms used in this policy
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22Appendix 2: Client Affairs fees – from April 2024
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23Appendix 3: The Mental Capacity Act Code of Practice
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24Policy details
18.1 Anyone who is dissatisfied with the council services, a council decision and/or feels that they have been treated unjustly has the right to make a complaint to the council and subsequently to the Local Government and Social Care Ombudsman.
18.2 Concerns may also be directed at any time to the Office of the Public Guardian.
Last reviewed: