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Quality Assurance

In this section

  1. 1
    Introduction
  2. 2
    About this policy
  3. 3
    Who this policy applies to
  4. 4
    Legal context
  5. 5
    Respecting the rights of people using GSL services
  6. 6
    Referral
  7. 7
    Matching people with appropriate carers
  8. 8
    Making an arrangement
  9. 9
    Emergency arrangements
  10. 10
    Supporting and monitoring the quality of arrangements
  11. 11
    Risk management in arrangements
  12. 12
    Missing person (Herbert protocol)
  13. 13
    End of life care
  14. 14
    Moving between GSL arrangements
  15. 15
    Notice periods for ending a GSL arrangement
  16. 16
    Charges
  1. 17
    Out of County arrangements
  2. 18
    Carer assessment
  3. 19
    Approval and the GSL Approved Panel
  4. 20
    Agreements
  5. 21
    Training and support for approved carers
  6. 22
    Monitoring approval status
  7. 23
    Withdrawal of approval status
  8. 24
    Funding
  9. 25
    Emergency preparedness
  10. 26
    Implementation
  11. 27
    Quality Assurance
  12. 28
    Concerns and complaints
  13. 29
    Review
  14. 30
    Appendix 1 - Definitions
  15. 31
    Policy details

General policy provisions

27.1    The GSL Registered Manager is legally responsible for the quality and safety of GSL care.

27.2    Service quality and safety will be monitored through routine quality assurance processes. 

27.3    GSL officers and carers are expected to follow whistleblowing procedures if they are concerned about the conduct or practice of any person involved in providing, monitoring or managing GSL services or about the way in which GSL operates. 

27.4    People using GSL services, GSL officers and carers have the right to inform CQC of any concerns about the GSL service.

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