Supporting and monitoring the quality of arrangements

10.1    GSL officers are responsible for:

• monitoring the quality of arrangements through telephone contact and regular visits. Monitoring may involve contact with other people involved in the life of the person using GSL services
  
  
• enabling carers to provide the best possible care for people living in GSL arrangements

10.2    Any GSL officer who knows an approved carer or the person using the service in any capacity outside of the GSL scheme will:

• be expected to advise the GSL Registered Manager
• not be the officer allocated to support and monitor the arrangement

Failure to disclose a potential conflict of interest will be dealt with in accordance with the GSL performance capability procedure.

10.3    Please see paragraph 9.4 for monitoring requirements for emergency arrangements. 

10.4    Under usual circumstances, GSL officers will:

• carry out an initial review of the arrangement within 6 weeks of the start date. This initial review may be by telephone
• make a minimum of 2 visits to the carer’s home in any 12 month period.  Visits may be pre-arranged or unannounced. An annual review of the arrangement and a health and safety check will be carried out as part of this routine monitoring programme
• support the carer to provide the best possible care and support for the person - see also section 21