11.1 Carers are required to follow GSL risk management processes, for example:
- to work to GSL risk assessments and risk management plans and alert GSL without delay if they become aware of any new or additional risks
- to follow the Herbert Protocol (see section 12) if they believe that the person is missing
- to immediately report to GSL any concerns about the wellbeing of people using GSL services, any suspected safeguarding concerns and other potential / actual risks, including medication errors, accidents, incidents and ‘near misses’
- to follow GSL Whistleblowing procedures if they are concerned about the conduct or practice of another GSL carer, a GSL officer, team leader or volunteer, or about the way in which GSL operates
11.2 GSL will investigate and keep track of accidents, incidents, near misses, medication errors, complaints and other concerns.
11.3 Where risks cannot be managed, GSL will immediately end an arrangement and move the person to a place of safety - see paragraph 15.1.
11.4 GSL will notify:
- the GSL Approval Panel of:
- any serious incidents, accidents, medication errors and complaints that have been investigated
- anything which may affect a carer’s approval status
- referrers
- if it believes that the person’s needs have changed
- of any concerns about the person’s health, safety, welfare and wellbeing
- Children’s Services of any concerns about a GSL carer who is also approved to provide foster care
- CQC of all notifiable incidents
