Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Adult Social Care Survey
In this section
What is the Adult Social Care Survey?
The Adult Social Care Survey is a national survey carried out annually under the guidance of the Department of Health and Social Care, and NHS England. It gives people who use adult social care services the chance to share their views on the support they receive and the impact it has on their lives. You can find out more about the survey on the Government website.
Why does it matter?
The survey is essential for improving services. It helps Gloucestershire County Council, the Department of Health and Social Care, and the Government understand what works well and where changes are needed. This ensures services support independence, meet individual needs, and are available when people need them most.
Who takes part?
Each year, a random sample of adults receiving long-term care are invited to participate. In Gloucestershire, around 1,439 people were selected for the 2025-26 survey. All responses are confidential, and individuals are not be identified.
Not been selected but want to provide feedback?
By selecting participants at random, the feedback from this survey provides an unbiased picture of overall experiences, helping councils and the Government make decisions based on accurate, balanced data. If you haven’t been selected to complete a survey, you can still share your views about Adult Social Care services in Gloucestershire with us using our Comments, Compliments and Complaints form.
Take a look at the results
The 2024-25 survey results are now available. You can explore the national data on the Department of Health and Social Care dashboard and filter to see how Gloucestershire compares.
Results from previous surveys are available on the Inform Gloucestershire website.
You can also read a response to these results from Gloucestershire County Council's Director of Quality, Performance and Strategy, below.
Adult Social Care welcomes the findings from this survey, and I would like to thank everyone who took the time to share their experiences with us. We know that completing a survey takes time and effort, often with support from family members, carers or friends, and we are genuinely grateful to everyone who contributed. Your views matter, and they play a vital role in shaping how we improve adult social care in Gloucestershire.
Over recent years, Gloucestershire has been on a significant improvement and transformation journey, focused on strengthening quality, improving outcomes and rebuilding confidence in our services. During this period, our focus has been on delivering real change for people rather than undergoing formal external review. This survey helps us understand whether those changes are being felt by the people who rely on our services.
Following our CQC inspection in 2024, we have continued to receive external scrutiny and support from the Department of Health and Social Care through a Care and Health Improvement Adviser. This has provided constructive challenge and support as we embed improvement and ensure our plans are making a meaningful difference to people’s lives.
Alongside this, we have established an Executive Transformation and Improvement Board, which brings together senior leaders and external partners including Healthwatch, the Gloucestershire Care Providers Association, county councillors and voluntary and community sector organisations. Their role is to provide independent challenge, insight and assurance, helping us stay focused on what matters most to people as we continue our improvement journey.
This survey is one of the key ways we listen to people with lived experience of adult social care, alongside other feedback such as complaints, compliments, engagement activity and performance information. While the response rate has continued to fall, which reflects national trends, we recognise this means some voices are not heard as clearly as they should be. We are committed to improving how we engage with people and communities so that feedback better reflects the diversity of those who use our services.
The findings show a mixed picture. Many people tell us they are satisfied with the care and support they receive and feel positive about how staff treat them. Social care related quality of life has remained steady and continues to compare well with other local authorities. At the same time, people - particularly older adults - are telling us they feel less positive about choice and control, feeling safe, social contact and whether care and support is improving their quality of life. We are listening carefully to these messages.
We are using this insight, alongside wider learning discussed through Performance Board and our improvement governance, to focus our efforts on what matters most to people. This includes improving the reliability and consistency of care, increasing choice and control, tackling loneliness and isolation, and ensuring people feel safe, supported and listened to. We are committed to being open about where we need to do better and clear about how we will measure progress over time.
Emily White
Director of Quality, Performance and Strategy
Adult Social Care
Gloucestershire County Council
Adult Social Care welcomes the findings from this survey, and I would like to thank everyone who took the time to share their experiences with us. We know that completing a survey takes time and effort, often with support from family members, carers or friends, and we are genuinely grateful to everyone who contributed. Your views matter, and they play a vital role in shaping how we improve adult social care in Gloucestershire.
Over recent years, Gloucestershire has been on a significant improvement and transformation journey, focused on strengthening quality, improving outcomes and rebuilding confidence in our services. During this period, our focus has been on delivering real change for people rather than undergoing formal external review. This survey helps us understand whether those changes are being felt by the people who rely on our services.
Following our CQC inspection in 2024, we have continued to receive external scrutiny and support from the Department of Health and Social Care through a Care and Health Improvement Adviser. This has provided constructive challenge and support as we embed improvement and ensure our plans are making a meaningful difference to people’s lives.
Alongside this, we have established an Executive Transformation and Improvement Board, which brings together senior leaders and external partners including Healthwatch, the Gloucestershire Care Providers Association, county councillors and voluntary and community sector organisations. Their role is to provide independent challenge, insight and assurance, helping us stay focused on what matters most to people as we continue our improvement journey.
This survey is one of the key ways we listen to people with lived experience of adult social care, alongside other feedback such as complaints, compliments, engagement activity and performance information. While the response rate has continued to fall, which reflects national trends, we recognise this means some voices are not heard as clearly as they should be. We are committed to improving how we engage with people and communities so that feedback better reflects the diversity of those who use our services.
The findings show a mixed picture. Many people tell us they are satisfied with the care and support they receive and feel positive about how staff treat them. Social care related quality of life has remained steady and continues to compare well with other local authorities. At the same time, people - particularly older adults - are telling us they feel less positive about choice and control, feeling safe, social contact and whether care and support is improving their quality of life. We are listening carefully to these messages.
We are using this insight, alongside wider learning discussed through Performance Board and our improvement governance, to focus our efforts on what matters most to people. This includes improving the reliability and consistency of care, increasing choice and control, tackling loneliness and isolation, and ensuring people feel safe, supported and listened to. We are committed to being open about where we need to do better and clear about how we will measure progress over time.
Emily White
Director of Quality, Performance and Strategy
Adult Social Care
Gloucestershire County Council
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