Quality Visits

What to expect from a Quality Review and the documents used by the Quality Assurance Team.

The Disabilities Quality Assurance Team review the care and support delivered by commissioned Providers to ensure it is a high standard and that services are fulfilling their contractual obligations. Visits are normally pre-arranged (only in exceptional circumstances are they unannounced) and are reviewed against the standards set out in the Quality Assessment Framework (QAF). Quality Review Officers collect information and evidence by looking around the service, talking to support staff and the individuals supported and reviewing documentation.

Quality Assessment Framework (QAF) 

QAF with Best Practice Guidelines: Best Practice

Visit easy read: Easy Read

Following their visit, the Quality Review Officer will develop a scored action plan with timescales for completion. Action plans will also provide guidance and help to implement best practice, wherever possible.  

Quality reviews and scoring explanation.

How will we recognise good practice?

Quality Review Officers highlight good practice in their reports and action plans. Best practice will be recognised and (with permission) shared with others.

What happens if the review identifies some areas for improvement?

Completed Quality Review reports will be sent to the Provider and accompanied by an action plan. The action plan will detail what needs to improve and when this needs to be done by. The Quality Review Officer will re-visit the service (either remotely or in person) to look at what the Provider has done to address each action point. 

If a Provider does not address the actions in the given time or to a satisfactory standard then the Quality Review Officer will follow the Disability Quality Improvement Pathway.

Who has access to the information gathered from the Quality Review visits?

The Quality Review report will be shared directly with the commissioned provider, it is not shared with families, individuals supported or members of the public. It is kept internally by the Council and its partner agencies i.e. Clinical Commissioning Group, Gloucestershire NHS Health & Care Foundation Trust. Family members and people supported are advised to approach the Provider directly if they wish to see a Quality Review report. 

We share all action plans with the Care Quality Commission (for registered services only) and have an information sharing protocol with the Council's Safeguarding Teams to ensure we share critical information about people's safety.

Which Providers receive Quality Reviews?

The Quality Assurance Team reviews supported living services, residential care homes, domiciliary care services, day centres and in-patient units where it has commissioned services. This can be in Gloucestershire or further afield.

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