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Why we collect and use your information

Our digital assistant (Grace) allows unpaid carers, via WhatsApp, to ask, and get answers to, questions using information available through Gloucestershire County Council’s website.  

Grace does not require the user to share or submit any personal or special category data.  

Any information entered into Grace will be shared with Bullet Digital Solutions and OpenAI, which are used to allow the tool to interpret and answer the questions you input. Users should not enter any personal data within the chat; phone numbers are not shared with OpenAI. The third-party services only process the information entered during the chat session.  

Bullet retains the contents of chats for 30 days. The Council will hold aggregated statistical information about the digital assistant service; this does not contain any personal or special category data. If any safeguarding concerns are raised within the chat, Gloucestershire County Council may contact you to make sure you are supported. 

Gloucestershire County Council relies on Article 6 1(e) Processing is Necessary for the performance of a task carried out in the public interest. Gloucestershire County Council has a statutory under The Care Act 2014 to establish and maintain a service for providing people in its area with information and advice relating to care and support for adults and support for carers. 

No personal data should be inputted into Grace. However, if a safeguarding concern is flagged to Gloucestershire County Council, then we may contact you to ensure you are supported. The table below outlines: 

  • What we use your information for  
  • What gives us the right to use your data - the legal basis
  • Details of the legal conditions, and  
  • Our reasons for using your data. 

In relation to contacting you if there is a safeguarding concern. 

Personal and Special Category Data  

The table below shows our lawful basis for signposting you to appropriate support if indicated by the information you provide us. 

The Use The right (lawful basis) for using your data  The reasons why we need to use your data 
Personal data (Article 6 GDPR) 

Special category data (Article 9 GDPR) 

Special category data (DPA 2018) 
Safeguarding individuals  

Article 6(1)(e) of the UK GDPR - public task

 Article 9(2)(g) - Substantial public interest Schedule 1, Part 2, DPA 2018 - safeguarding individuals at risk We need your data to fulfil our obligations to safeguard set out within The Care Act 2014 under section 42 & 45.

For further information on how we process special category information, please see our Special Category Data Policy.

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