Questions and Answers
If you are using the contact form on our webpages, or contacting us in any way needing a response, please give us longer to respond whilst The Robin team take some leave.
If you are using the contact form on our webpages, or contacting us in any way needing a response, please give us longer to respond whilst The Robin team take some leave.
Bus stops are best viewed on the booking website, or on the App (search "Robin bus" for free download).
You can also see our areas of travel on our 'where can I travel?' page, each with a list of stops.
Bus stops are best viewed on the booking website, or on the App (search "Robin bus" for free download).
You can also see our areas of travel on our 'where can I travel?' page, each with a list of stops.
There is no timetable. The Robin is booked by users in advance and drivers go wherever is booked to be there at the right time.
See more about how to book.
There is no timetable. The Robin is booked by users in advance and drivers go wherever is booked to be there at the right time.
See more about how to book.
📞 Book over the phone - call The Robin call centre on 0345 2638139 - pay the driver (cash or contactless). 8am – 4pm Monday to Friday.
💻 Book via the website - pay via the website or choose to pay the driver
📲 Book via the phone app (Apple or Android) - pay via the app or choose to pay the driver
📞 Book over the phone - call The Robin call centre on 0345 2638139 - pay the driver (cash or contactless). 8am – 4pm Monday to Friday.
💻 Book via the website - pay via the website or choose to pay the driver
📲 Book via the phone app (Apple or Android) - pay via the app or choose to pay the driver
Yes concessionary cards are accepted, as per the standard times of use - please see the bus fares.
Yes concessionary cards are accepted, as per the standard times of use - please see the bus fares.
Please use our contact form and include:
- A title of "Refund" at the top;
- The date and time your pick up was booked for;
- The name and/or email address used on the booking; and
- Why a refund is required.
Please use our contact form and include:
- A title of "Refund" at the top;
- The date and time your pick up was booked for;
- The name and/or email address used on the booking; and
- Why a refund is required.
Please edit or cancel this booking on the App, website or by calling 0345 2638139, 8am – 4pm Monday to Friday.
Please note, you cannot book or edit or cancel a journey using the contact form.
Please edit or cancel this booking on the App, website or by calling 0345 2638139, 8am – 4pm Monday to Friday.
Please note, you cannot book or edit or cancel a journey using the contact form.
Anyone can use The Robin, including tourists. You can live anywhere and still sign up/register and log in to book.
Anyone can use The Robin, including tourists. You can live anywhere and still sign up/register and log in to book.
Yes, please book as a wheelchair user. There is limited capacity with only one space per vehicle.
Yes, please book as a wheelchair user. There is limited capacity with only one space per vehicle.
The Robin is designed to be for all the family! We have three Robin operators and each have their own wording prams and space.
To summarise, "there is space for prams on The Robin", but please read more before booking.
The Robin is designed to be for all the family! We have three Robin operators and each have their own wording prams and space.
To summarise, "there is space for prams on The Robin", but please read more before booking.
We have three Robin operators and each have their own wording on dogs. To summarise, "dogs are allowed on The Robin at the drivers discretion", but please read more before booking.
We have three Robin operators and each have their own wording on dogs. To summarise, "dogs are allowed on The Robin at the drivers discretion", but please read more before booking.
Please contact the driver (via the messages on the App), and/or contact the operator.
The driver will not be able to reply via the App. You should hear from the operator to be able to discuss this.
Please contact the driver (via the messages on the App), and/or contact the operator.
The driver will not be able to reply via the App. You should hear from the operator to be able to discuss this.
The Robin stops have been selected to serve the most people, whilst prioritising the public using fixed line bus services as first and foremost public transport.
Fixed line bus services with exact up to date timetables are here: Traveline SW - welcome.
The Robin stops have been selected to serve the most people, whilst prioritising the public using fixed line bus services as first and foremost public transport.
Fixed line bus services with exact up to date timetables are here: Traveline SW - welcome.
The Robin stops have been selected to serve the most people in rural areas where fixed line services are few (for example, twice or three times a week, or non-existent!).
If you already have a fixed line bus service near you that runs once a day or more, we might not have capacity on The Robin to compliment this area. You can always request stops by emailing us via the contact form, and we'll get back to you.
The Robin stops have been selected to serve the most people in rural areas where fixed line services are few (for example, twice or three times a week, or non-existent!).
If you already have a fixed line bus service near you that runs once a day or more, we might not have capacity on The Robin to compliment this area. You can always request stops by emailing us via the contact form, and we'll get back to you.
The Robin is a bus stop to bus stop service. The service already has stops to serve most rural areas. You can always request stops by contacting us via our contact form.
The Robin is a bus stop to bus stop service. The service already has stops to serve most rural areas. You can always request stops by contacting us via our contact form.
The number of passengers that will share your journey depends on the demand of other passengers who will be travelling in a similar direction to you. The maximum seating capacity of each vehicle is 16 passengers per vehicle plus one wheelchair space.
We might have more than one minibus active at one time.
The number of passengers that will share your journey depends on the demand of other passengers who will be travelling in a similar direction to you. The maximum seating capacity of each vehicle is 16 passengers per vehicle plus one wheelchair space.
We might have more than one minibus active at one time.
Last reviewed: