How to complain

How to complain

You must put your request for internal review or complaint in writing to us, please address complaints to:

Information Management Service
Gloucestershire County Council
1st Floor, Block 4a
Shire Hall, Westgate Street
GL1 2TG

Email: Managemyrequests@gloucestershire.gov.uk

Phone: 01452 324000

You may provide supporting evidence along with your complaint. Any information provided will be used to help assess your complaint. Where appropriate a full re-evaluation of the case will be undertaken, taking into account the matters you have raised.

Complaints should be made no later than 40 working days after receipt of our response or becoming aware of the breach. Unless there are extenuating circumstances, complaints made more than 40 days after the response will not be considered. Complaints made outside this timescale, will be reviewed by the Information Requests Team Manager for a decision on whether or not the complaint will be investigated.