How we use your personal data

Any personal information you provide in relation to this procedure will only be used by the council to investigate your complaint and related purposes. This may include disclosing it to managers within the service area who are processing your personal data.

It may be shared with third parties as part of the complaints process, for example the Information Commissioner’s Office (ICO). Information may also be used in an anonymous form in reports about performance and compliance. Please see our privacy notices for more information about how the council uses your personal information.

We may contact you to request feedback on the service you have received; please indicate to us during your contact with us if you are not happy to be contacted for this reason.