What can you do if you are not satisfied with the response to your complaint?

If you are not satisfied with how we have handled your complaint, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

We would normally expect you to give us the opportunity to address your concerns before contacting the ICO. However, you have the right to contact the ICO at any time.

You can contact the ICO by:

Post:  The Information Commissioner      
            Wycliffe House     
            Wilmslow     
            Cheshire
            SK9 5AF

Website: www.ico.org.uk

Email: casework@ico.org.uk

Telephone: 0303 1231113 (or 01625 545745 if you would prefer not to call an ‘03’ number, or +44 1625 545745 if calling from overseas)