Requests that will not be treated as complaints

This procedure applies to expressions of dissatisfaction about how the council has handled your personal data or complied with data protection legislation. 

The following will not normally be treated as complaints:

• New Data Protection Rights Requests
  •  For example, a new request to access, correct, or erase your personal data. These will be handled as new requests under data protection legislation and in line with our own policies and procedures.  
• Requests for clarification or information
  • Where you are seeking further explanation or information but have not expressed dissatisfaction with how your personal data has been handled.
• General complaints about council services
  • Complaints that relate to how a council service has been provided to you will be managed under the council’s corporate complaints procedure.
• Repeat complaints about the same issue
  • Where a complaint has already been fully considered and no new issues or evidence has been raised.
• Correspondence that is vexatious or inappropriate
  • These may be refused or managed in accordance with the council’s Unacceptable Customer Behaviour Policy.
• Enquiries about council decisions, policies or service delivery.
  o    Where these do not relate to how your personal data has been processed.

Where appropriate, we will advise you on the correct process for your enquiry and ensure it is directed to the relevant service. If it is not clear whether you are making a complaint, we may contact you to clarify your concerns.