Dissatisfaction/complaints

13.1    As a first step, the council encourages individuals who are dissatisfied with Adult Social Care services or with an Adult Social Care decision to: 

• discuss their concerns with the staff member they are dealing with or
  
  
• ask to speak to the staff member’s manager instead

The council will try to resolve concerns quickly or explain why this is not possible.

13.2    If the concern is not resolved, or if preferred, individuals may use the council’s Complaints about corporate issues | Gloucestershire County Council  to make a complaint. 

13.3    Any individual who wishes to make a complaint will be provided with information about how to do so. Information will be provided in an accessible format. Communication support will be provided if the person has identified communication needs.