Requirement to identify information and communication needs

7.1    The AIS applies to all users of Adult Social Care:

• adults in need of care and support
  
  
• carers of adults in need of care and support
  
  
• a parent of a service user under 18, for example a young person in transition.

In some instances both an adult in need of care and support and their carer may have particular needs for information and communication.

7.2    At first contact or if this is not practicable at the next interaction with the individual, the individual will be asked to identify whether they have any information and/or communication needs related to a disability or sensory loss.

7.3    Where needs are confirmed, the individual will be asked what information format and /or communication support is required to meet those needs. 

7.4    Enquiries will be directed to the individual except in exceptional circumstances where it is impracticable to do so. In these circumstances, information will be sought from someone who knows the individual well, for example a family member or carer.

7.5    It will not be assumed that an individual who had no needs at a previous contact continues to have no needs, or that identified needs remain unchanged. 

7.6    Information and communication needs will be reviewed during subsequent contacts, for example when a support plan is reviewed, to ensure that information reflects current needs.