11.1 Identified needs will be met in an appropriate way and without unreasonable delay, i.e. the individual will receive:
- information in an alternative format which they are able to access, and
- the support they need to communicate with staff
11.2 Individuals who require an interpreter or other communication professional will be offered a suitably skilled, experienced, appropriately qualified and screened professional.
11.3 If the individual wishes to receive communication support from anyone other than a professional as described at paragraph 11.2, their wishes and explicit consent must be documented in their record.
