Maintenance affecting online systems, forms, and payments

For urgent highways problems call 08000 514 514
We will be working on systems which will affect online forms and payments between 10pm on Saturday 17 January and 6am Sunday 18 January 2021.
Forms may be visible, but data may not be submitted, and payments may not be processed so use the "online forms" links on this page with caution. The form may open but not take payments or your data may be lost.
Calls to the Library Helpline 01452 426973 number may also be disrupted. Books can be renewed via the Library App or online at

We are closed

Due to Government restrictions Gloucestershire Archives and the Heritage Hub are closed to visitors until further notice. We will be contacting all pre-booked archives researchers and volunteers to rearrange new bookings in due course.

Whilst we are closed you may like to explore our lockdown resources and activities pages

The Know Your Place website

The Know Your Place website will be down for essential maintenance on Saturday 16th January between 9am and 5pm.

Preparing to Visit

Coronavirus update

At present, Gloucestershire is in tier 4 so we are required to close our service to the public and volunteers.   We look forward to welcoming you back when circumstances improve.  

Information about how our booking procedures will operate when we re-open are set out below. 


Opening hours

Our opening times will be Tuesday-Friday 9.00am-4.30pm. We will not open on Saturdays, but this will be kept under review.

Making an appointment

We will be operating an appointment system for all visitors to Gloucestershire Archives @ the Heritage Hub. This is to ensure that the recommended social distancing measures can be observed at all times.

To visit us, you'll need to:

  • use an Archives and Records Association (ARA) Archives Card.

If you do not already have an Archives Card, please register for one online before your visit. This replaces the discontinued County Archives Research Network (CARN) reader’s card. 

All first time users of an ARA Archives Card will need to bring ID to validate their application.  Arrangements have been made to show ID, at a safe distance.

By registering using the ARA Archives Card system, we'll be able to log your visit, in case of contact tracing. See our privacy notice for more information.

We need 3 working days’ notice and you can order up to 10 documents. Please search our online catalogue to see what is available.  We cannot guarantee that every item will be accessible as all material will be quarantined for 72 hours after use. If you know that you'll need to see more than 10 documents, please email us at

  • give us details of convenient times for you. Every effort will be made to accommodate our users but due to a reduced searchroom capacity, we may ask you to suggest an alternative date.

Each booking will be confirmed by email with further information about your visit. Please read this information carefully. Wait until you have received this confirmation before making your visit.

If you feel unwell on the day of your visit, please call us on 01452 425295 to rearrange your appointment.

During this uncertain time, we will keep our arrangements under review so please check the website before visiting next time.

Donations and Deposits

If you'd like to make a donation or deposit please get in touch with the Collections Management team at or 01452 425294 to arrange an appointment.

Help us improve Gloucestershire Archives

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