How to complain

• You must put your request for internal review or complaint in writing to us.
• To help us process your request, please respond directly to your latest correspondence from the Information Management Service and include:
  • Your name and contact details
  • The reference number of your original request
  • The reason(s) you are dissatisfied
  • Any supporting information
• The easiest way to submit your complaint is to reply directly to our response to your request.  Alternatively, please address complaints to:

Post: Information Management Service
          Gloucestershire County Council    
          1st Floor, Block 4a    
          Shire Hall, Westgate Street
          Gloucester, GL1 2TG 

Email: Managemyrequests@gloucestershire.gov.uk

Please submit your complaint no later than 40 working days after receipt of our response. Unless there are extenuating circumstances complaints made more than 40 working days after the response will not be considered. Complaints made outside this timescale, will be reviewed by the Information Requests Team Manager or Head of Service for a decision on whether or not the complaint will be accepted.