Requests that will not be treated as internal reviews

The internal review process applies to dissatisfaction with a specific FOI and EIR request response. Where correspondence expresses dissatisfaction with the handling or outcome of a request for information, it will normally be treated as a request for an internal review, regardless of how it is described.

The following will not normally be treated as complaints or internal reviews:

• Requests for new or additional information (these will be treated as new requests)
• Requests for clarification or explanation where dissatisfaction with the response is not expressed
• General complaints about council services (these will be handled under the corporate complaints procedure)
• Complaints about data protection
• Questions about council decisions, policies, or service delivery rather than access to recorded information
• Repeat requests for further internal reviews of the same matter
• Correspondence that is vexatious or inappropriate (these may be refused or considered under the council’s Unacceptable Behaviour Policy)
• Complaints made outside of the 40 working day time limit
  Where appropriate, we will advise you on the correct process for your enquiry