What can you complain about?

Request an internal review about:

• Our decision to withhold some or all of the information requested

Complain about the way the request was handled:

• Our failure to respond within 20 working days or explain why longer than 20 working days was required
• Our failure to provide proper advice and assistance
• Our failure to provide information in the requested format
• Our failure to properly explain any reasons for refusing the request

Publication Scheme Complaints

• If you have any complaint about the publication scheme, for example, you have requested information from it and have not received what you were expecting, please put your complaint in writing.