Achieving our vision

This is how we are achieving our vision for Adult Social Care in Gloucestershire - helping people stay independent, safe and well.

It highlights how different types of support work together, from early help and prevention through to more complex care, so people can get the right support at the right time.

Here is how this works in practice for people.

Tier 1 - Something for everyone

  • Information, advice and guidance
  • VCSE prevention and partnerships

Tier 2 - A bit more when it's needed

  • Short-term services
  • Multi-agency safeguarding

Tier 3 - More help for fewer people

  • Improving outcomes
  • Reshaping the market

Foundations across all Tiers

  • Customer journey
  • Data improvement and governance
  • Culture of continuous
  • improvement
  • Commissioning

Our approach: Making the difference that matters

Our “Make the Difference” model guides how we support adults in Gloucestershire. It focuses on people’s strengths, goals and what matters most to them, rather than only on the services they need.

This approach has improved how we deliver care and support, making it more personal, responsive and effective. We use three strengths based conversations to make sure people get the right help at the right time:

1 - Contact and prevention

A first conversation to understand what has changed, what is working well, and what support already exists. We focus on community-based solutions that help people stay independent.

2 - Short-term support

When someone experiences a crisis, we provide short-term support to help them regain control, including reablement and occupational therapy. We focus on people’s strengths and work with occupational therapists to support independence. This may include home adaptations, equipment, Disabled Facilities Grants, and help to stay socially connected.

3 - Longer-term support

If someone may need ongoing support, we carry out a Care Act strengths-based assessment to understand their needs and eligibility. If support is agreed, we explain how care is paid for. Our Online Financial Assessment helps people understand what they may need to contribute - this can be completed at a time that suits them.