Our focus and progress
What's improved this year
How quickly we respond
Faster completion of Care Act assessments, stronger safeguarding work to keep people safe, earlier follow up on feedback, and shorter waits for finance and benefits assessments.
How we check quality and learn from what we see and hear
Improved audits, clearer performance dashboards, and a stronger link between feedback and service improvement.
Development of our workforce plan
Improved recruitment and retention of staff, support for international recruitment where needed, and a more skilled workforce.
Delivery of our prevention plan for older people
More support in communities, improved wellbeing, and earlier support so more people can stay independent for longer.
What we're focusing on next
Helping people get the right support sooner
Better access to advice, assessments and support, fewer delays, and improved use of data to identify and reduce waiting times.
Making adult social care easier to understand and use
Clearer information, fewer repeated conversations, and more joined-up digital services.
Strengthening prevention and independence
Stronger partnership working, better use of technology, and improved use of data and feedback to target what works.
Improving people’s day-to-day experience of support
Greater choice and control, stronger social connections, and improved support for unpaid carers shaped by feedback and co-production.
