Key messages from our annual report
What people told us they want
- Support that feels personal and easy to understand
- To be involved earlier
- Better communication and joined-up services
- Stronger support for unpaid carers
We are using this feedback to shape improvements.
What we've done
- Reduced waiting times and improved access
- Strengthened safeguarding and quality checks
- Used data and feedback to improve services
- Invested in our workforce and prevention
- Improved support for unpaid carers
What's working well
- High quality residential care
- Helping people stay independent after hospital
- Supporting more people to live at home
- Strong safeguarding outcomes
Where we need to improve
- Some people feel less in control of daily life
- Social connection and wellbeing need to improve
- Access can still feel slow or complex
- Take-up of some options, like direct payments, is low
What we will focus on next
- Improve access to earlier support
- Make services easier to understand and use
- Strengthen prevention and independence
- Better day-to-day experience of care
- Work more closely with people through co-production
What this means for Gloucestershire residents
- Quicker access to help
- Clearer information
- Fewer repeated conversations
- More choice and independence
Our commitment
We know people often reach Adult Social Care at difficult times. We will continue to listen, learn and improve the experience of care and support.
