Concerns about a service

We want everyone in Gloucestershire to be safe and receive the right support. If you have concerns about how a safeguarding service is delivered, or about the behaviour of staff or professionals involved, you can report this.

If you think someone who lives in a care home or uses a domiciliary agency is at risk of harm, report this straightaway.

If your concern is less urgent, use the complaints procedure of the organisation providing the service. Start by raising your concern with the owner or manager using their complaints process so they can try to resolve it. If that doesn’t work, the next step depends on how your service is paid for.

What to do if you’re unhappy with the response

If you pay for the service

If you pay for your care and are not satisfied with how your concern or complaint is handled, or you feel unable to approach the owner or manager, contact the Local Government and Social Care Ombudsman:

• Call: 0300 061 0614
• Post: PO Box 4771, Coventry CV4 0EH

If receive financial help from the council

If you receive financial help from Gloucestershire County Council towards the cost of your care and you are not satisfied with the way your complaint is dealt with, or you feel unable to approach the owner or manager, contact the Council’s Adult Social Care Helpdesk.

• Call: 01452 426868
• Email: Socialcare.enq@gloucestershire.gov.uk