Appendix 3: Minimum requirements: Staff guidance and procedures for over-the-counter products for general use

In this section

Homes which offer over the counter products for general use must develop in conjunction with a doctor or pharmacist written controls and guidance for staff. These must include as a minimum: 

  • which problems (for example headache, cough, insect bite) may be treated with over-the-counter products 
  • a list of medicines / products that may be administered and what they are for
  • possible contraindications with certain prescribed medicines
  • the dose and frequency
  • the maximum daily dose
  • how long the medicine / product should be used before seeking medical advice from the person’s GP or pharmacist.
  • what monitoring is required. For example, is the GP informed if the person frequently asks for indigestion remedies? 
  • recording requirements (must be recorded on the MAR)
  • stock monitoring to ensure that medicines / products remain within expiry dates and ordering requirements. 
  • the names of staff authorised to administer over the counter medicines / treatments. 


Stocks of over-the-counter products for general use in the home / centre must be:

  • stored in the original packaging. Information supplied with the product by the manufacturer must be retained.
  • marked with the date of opening. 
  • administered only:
    • as authorised by consent or a best interest decision
    • from the original packaging as purchased
    • in accordance with the manufacturer’s instructions and the home or day centre’s procedures

 

Policy published : July 2022    

Policy reviewed: September 2026

Last reviewed: