Appendix 1

We will do the best we can to make your volunteer experience with us enjoyable and rewarding. 

This Volunteer Agreement explains what you can expect from Gloucestershire County Council’s Adult Social Care and what we expect from you. 

1. Orientation 

We will provide you with an orientation to the Centre where you will be volunteering, our staff and your volunteering role. We will explain the standards that our staff and volunteers must maintain.

We will do our very best to help you in your volunteering role. We will provide you with a named supervisor who will support you, answer your questions and deal with any concerns or problems.

Your wellbeing is important to us. We will provide you with a safe workplace and explain our health and safety procedures to you. We ask you to report any concerns to your supervisor or a manager.

We will provide adequate insurance cover for you while you are undertaking voluntary work approved and authorised by Adult Social Care.

We will reimburse you for actual and reasonable out of pocket expenses for costs you incur while volunteering for us provided that expenses:

You must make a claim no later than one month after you incurred the expense. 

Your supervisor will discuss days and times with you. We will be as flexible as we can about your preferred volunteering days and times but there are some times when we need help more than others. 

 

We will make sure that our dealings with you are guided by the Gloucestershire County Council fairness and diversity strategy. 

You will have to sign in and out of the Centre each time you volunteer. This is how we know who is in the building on any particular day and time.

You will also have an individual volunteer record. We will keep your record secure and will only use your personal information as permitted by law. Your record will only be accessed by authorised staff. 

By law, we have to keep your record for a certain length of time after our last contact with you. Please read our volunteer privacy notice or ask us for more information about how we use your information.  

We will always seek your consent before using photographs or quoting volunteers. 

We rely on our staff and volunteers to provide services to the people who use our Centres. Please tell your supervisor as soon as possible if you cannot attend on the day / time agreed.

We expect volunteers to conduct themselves in accordance with our Volunteer Code of Conduct at all times.

We will discuss any problems and concerns with you. We ask you to raise anything you are concerned about with your supervisor without delay. We will try to resolve matters quickly and fairly. 

Volunteer	Supervisor
Signature	Signature
Please print your name	Please print your name
Date:	Date:

Our organisational values are:

This Code of Conduct sets out what we expect from Adult Social Care volunteers. By signing the Code of Conduct, you are confirming that:

• you understand what we expect of you
• you agree to abide by the Code of Conduct
• you understand that you may not be able to volunteer with Adult Social Care if you breach the Code of Conduct

Personal conduct - fairness and respect 

We will treat you with fairness, courtesy, dignity and respect. We expect you to treat people who use our services, their families, our staff and other volunteers in the same way.

Volunteers don’t have access to confidential records but when you are in our workspace you may become aware of personal information. 

We expect you to treat information about the people who use our services, their families, our staff and other volunteers as confidential. For example, you may not write it down, record it electronically or pass it on to anyone else. 

We don’t have a formal dress code. We expect you to be clean and tidy and to wear your Council identity badge when volunteering for us.

We expect you to tell us if you know or are related to someone who uses our services or one of our staff. This is because we do not want anyone to be put in a position where there may be a conflict of interest.

We expect you to take reasonable care with Council facilities and equipment. You should only use Council equipment for activities that are related to your volunteer role unless your manager has agreed to private use (for example use of telephone or photocopier).

We expect you to tell your manager or your supervisor if you see or hear something that worries you. For example you may be concerned about a breach of confidentiality or the behaviour of a staff member, or about someone who is using our services, especially if you think they may be the victim of abuse or neglect.

We expect you:

• to politely refuse money and gifts (including bequests) from people who use our services or their families
• not to offer gifts including sweets or foodstuffs (some people are put at risk by some foods) to anyone using our services or their families

We expect you to tell us about any convictions not spent under the Rehabilitation of Offenders Act 1974 and about any new charges or convictions. We are not interested in traffic offences unless you are likely to go to prison. 

Having a conviction doesn’t necessarily mean that you can’t volunteer for us but we take convictions into account when we assess potential risks. 

I have read and agree to abide by the Volunteer Code of Conduct.

I understand that if I breach the Code of Conduct I may no longer be able to volunteer with Adult Social Care.

Signature……………………………………………………………………………………………..

Please print your name…………………………………………………………………………….

Date………………………………………………………………………………………………….