Induction and ongoing support for volunteers

12.1    A named manager at each service will be responsible for volunteer support.

12.2    The manager may delegate some or all responsibility for volunteer support to a named staff member who has the appropriate seniority and/or skills.

12.3    The manager/their delegated representative will provide each volunteer with:

•  an induction which includes:
  
  
  • an overview of the service
  • an introduction to staff and where relevant other volunteers
  • an orientation to the building including evacuation procedures
  • health and safety information – see also section 13
    
    
• the Volunteer Handbook and an explanation of council requirements. This will include the Volunteer Code of Conduct and information about the limits to what a volunteer may do
  
  
• any specific training necessary to minimise risks to people who use our services, the volunteer, staff member and other people
  
  
• ongoing advice and support as required, such as being available to answer questions and supporting the volunteer to recognise potential risks, stress and personal boundaries

12.4    Volunteers will be supported by and under the direct supervision of staff as appropriate to the nature of the volunteer’s involvement.