Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Changes to representation
In this section
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1Introduction
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2Purpose
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3Scope
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4Legislation
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5Associated policies
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6Definitions
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7Care Act duty to involve people in decisions that affect them
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8What substantial difficulty means
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9Care Act Advocacy for Adult Social Care processes including complaints
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10Care Act Advocacy for safeguarding processes
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11Who is appropriate to act as an informal representative
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12When an Independent Care Act Advocate will be arranged even though there is an appropriate informal representative
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13Changes to representation
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14Out of County Care Act advocacy arrangements
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15The Independent Care Act Advocate’s role
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16Independent Care Act Advocates’ rights to access health and social care records
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17The Council and Independent Care Act Advocates – working together
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18Care home closures/provider failure
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19Decisions that require an Independent Mental Capacity Advocate (IMCA)
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20Independent Mental Health Advocates (IMHA)
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21Commissioning requirements for Independent advocacy
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22Dissatisfaction/Complaints
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23Implementation
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24Monitoring and review
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25Appendix– Definitions
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26Policy details
13.1 Where an informal representative is identified after the council has arranged an Independent Care Act Advocate, the council may consider changing the arrangements where it is satisfied that the change would be in the person’s interests and the requirements of section 11 above are met.
13.2 The council will arrange an Independent Care Act Advocate if the informal representative:
- does not wish to continue in the role, or
- is having difficulties in supporting the person to engage and be involved in the process
Policy published : 1996
Policy reviewed : 2023
Last reviewed: