Adult Social Care invoices Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
In this section 1 Introduction 2 Purpose 3 Scope 4 Legislation 5 Associated policies 6 Definitions 7 Care Act duty to involve people in decisions that affect them 8 What substantial difficulty means 9 Care Act Advocacy for Adult Social Care processes including complaints 10 Care Act Advocacy for safeguarding processes 11 Who is appropriate to act as an informal representative 12 When an Independent Care Act Advocate will be arranged even though there is an appropriate informal representative 13 Changes to representation 14 Out of County Care Act advocacy arrangements 15 The Independent Care Act Advocate’s role 16 Independent Care Act Advocates’ rights to access health and social care records 17 The Council and Independent Care Act Advocates – working together 18 Care home closures/provider failure 19 Decisions that require an Independent Mental Capacity Advocate (IMCA) 20 Independent Mental Health Advocates (IMHA) 21 Commissioning requirements for Independent advocacy 22 Dissatisfaction/Complaints 23 Implementation 24 Monitoring and review 25 Appendix– Definitions 26 Policy details