Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Implementation
In this section
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1Introduction
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2Purpose
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3Scope
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4Legislation
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5Associated policies
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6Definitions
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7Care Act duty to involve people in decisions that affect them
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8What substantial difficulty means
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9Care Act Advocacy for Adult Social Care processes including complaints
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10Care Act Advocacy for safeguarding processes
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11Who is appropriate to act as an informal representative
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12When an Independent Care Act Advocate will be arranged even though there is an appropriate informal representative
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13Changes to representation
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14Out of County Care Act advocacy arrangements
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15The Independent Care Act Advocate’s role
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16Independent Care Act Advocates’ rights to access health and social care records
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17The Council and Independent Care Act Advocates – working together
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18Care home closures/provider failure
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19Decisions that require an Independent Mental Capacity Advocate (IMCA)
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20Independent Mental Health Advocates (IMHA)
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21Commissioning requirements for Independent advocacy
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22Dissatisfaction/Complaints
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23Implementation
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24Monitoring and review
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25Appendix– Definitions
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26Policy details
23.1 The requirements of this policy will be communicated to:
- staff in Adult Social Care, Safeguarding and Commissioning teams
- any person or organisation authorised to carry out assessment, support planning and/or review processes on behalf of the council, and
- any person or organisation commissioned by the council to provide independent advocacy services on behalf of the council
23.2 This policy will be published on the council’s external website.
Policy published : 1996
Policy reviewed : 2023
Last reviewed: